FAQs

What is Tropikaia?

We’re a collective of tropical travel experts. We write blog posts on the most beautiful tropical destinations in the world.

We also sell tropical iPhone cases and donate 20% profits to coral reef restoration.

This helps us keeps the lights on while supporting a great cause.

When will I receive my order?

All orders are individually made to order, so please allow 2-3 day business days for us to process your order.

Once we’ve made your order, you’ll receive a shipping email with your tracking number.

Standard Shipping ETA
Processing Time 2-3 Days
Shipping Time7-10 Days
Total Duration9-13 Days
Expedited Shipping ETA
Processing Time 2-3 Days
Shipping Time2-3 Days
Total Duration4-6 Days

How can I track my order?

Please allow us 2-3 days to process your order.

You’ll then receive a shipping email from us which includes a clickable link to track your order.

If it’s been more than 3 days and you haven’t received an email, contact us.

How can I return my order?

If you’d like to return your case because it’s damaged or you simply don’t want it…

Send us an email with your order number and we’ll make it right.

How can I cancel my order?

Please contact us as soon as possible to notify us.

We typically start processing your order right away, so the sooner you tell us, the better.

Send us an email with your order number and we’ll sort it out for you.

How to find which iPhone model I have?

Option #1

  1. Go to the Settings App
  2. Click your Apple ID at the top
  3. Scroll down until you see your iPhone & click on it
  4. Your iPhone Model will be displayed

Option #2

Check the back of your iPhone and the model number is displayed in fine print at the bottom. Refer below to identify your number.

A2111 – iPhone 11 

A2160, A2161 – iPhone 11 Pro and Pro Max

A1549, A1586 or A1589 – iPhone 6

A1522, A1524 or A1593 – iPhone 6 Plus

A1633 or A1688 – iPhone 6s

A1634 or A1687 – iPhone 6s Plus

A1723, A1662 or A1724 – iPhone SE

A1660, A1778 or A1779 – iPhone 7

A1661, A1784 or A1785 – iPhone 7 Plus

A1863, A1905 or A1906 – iPhone 8

A1864, A1897 or A1898 – iPhone 8 Plus

A1865, A1901 or A1902 – iPhone X

A1920, A2097, A2098, A2100 – iPhone XS

A1984, A2105, A2106, A2108 – iPhone XR

A1921, A2101, A2102, and A2104 – iPhone XS Max